Shipping policy

 

At Cartel Tool Co. are committed to delivering your orders quickly and efficiently across Australia. Please review our shipping policy for details on processing times, shipping options, and delivery expectations.

Processing & Handling

  • Order Fulfillment: We aim to fulfill orders within 1 business day of receiving them, excluding weekends and public holidays.
  • Extended Handling During Sales: Please note that during peak sales periods, handling times may extend to up to 3 business days due to increased order volumes.

Shipping Options

  • Standard Shipping:
    • Delivery Time: 2-8 business days.
    • Cost: Calculated at checkout based on your location.
  • Express Shipping:
    • Delivery Time: 1-4 business days.
    • Cost: Additional charges apply and will be displayed at checkout.

Regional Deliveries

  • Additional Time: For locations outside of metro areas, regional deliveries may take up to 8 business days.

Shipping Costs

Shipping costs are calculated at checkout and vary based on the selected shipping method and delivery destination.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this link to monitor the progress of your delivery.

Shipping Delays

While we aim to meet estimated delivery times, unforeseen circumstances such as weather, courier delays, or high volumes during holidays and sales may cause delays. We appreciate your understanding and patience.

International Shipping

Cartel Tool Co. currently ships only within Australia. For international shipping inquiries, please contact our customer service team at support@carteltoolco.com.

Contact Information

For any questions or concerns regarding shipping, please contact our customer service team at:

We are committed to ensuring your order arrives in a timely manner and appreciate your business.